🔒 Privacy Policy🔒 Privacy Policy

Welcome! This Privacy Policy explains how Niovo ("Niovo", "we", "us", and "our") collects, uses, stores, and shares personal data from our website visitors, users of our web and mobile apps/software, and representatives of businesses that use our mobile apps/software ("Users"). It also provides details on how to contact us with privacy-related questions. The provisions contained in this Privacy Policy supersede all notices and statements regarding our privacy practices with respect to our services.

What does this Privacy Policy cover?

This Privacy Policy applies to all activities of Niovo that involve the processing and handling of personal data. This includes our website, mobile apps, and all related services provided via these platforms, collectively referred to as the "Website" and "Services." By using our Services on any device, including desktop, laptop, mobile phones, or tablets, you agree to this Privacy Policy. This policy also governs interactions with us that occur offline.

What Information Do We Collect and How Do We Collect It?

Niovo collects personal information in a variety of ways, depending on how you interact with our services and platforms.

Information you provide

You may provide personal information when you interact with our Services, including:

• Signing up or registering on our web or mobile applications.
• Completing forms online or offline.
• Sharing Know-Your-Customer (KYC) information and supporting documentation.
• Entering into contracts with us or registering for events or services.
• Interacting with us through social media or other communication channels such as phone or email.

This personal information may include:

• Identity and Profile Information: This includes your first name, last name, maiden name, password, title, date of birth, state of origin, nationality, and gender.
• Contact Information: Your delivery address, email address, and phone numbers.
• Device Information: Details about the devices you use to access our Services, such as the device type, model, and operating system.
• Usage Information: Information about how you use our Services, including browsing patterns, preferences, and behaviors.
• Marketing and Communication Preferences: Your preferences regarding marketing communications and any promotions.
• Location Information: We may collect information about your location if disclosed by your device's GPS or other location-tracking technology.

Additionally, we may collect health-related information relevant to our services, but we do not collect sensitive personal data such as sexual orientation, political opinions, or criminal records.

Information Automatically Collected

We automatically gather data about your usage of our Services, which may include:

• Device Information: Information about the device you're using, such as its model, operating system version, mobile network details, and unique device identifiers.
• Log Information: Details about your device's connection to our services, including your IP address, device identification numbers, device events (like crashes), and system activity.

Information Collected Through Cookies and Similar Technologies

We use cookies and similar technologies to personalize your experience with our Services and collect aggregate usage data. Cookies are small files stored on your device by your browser. We utilize:

• Session Cookies: These are temporary cookies that expire once you close your browser.
• Persistent Cookies: These remain on your device until they expire or you delete them.
• Third-Party Cookies: Cookies placed by third parties, allowing us to track and analyze your usage of the Services to improve our offerings.

You have the option to control your cookie preferences by adjusting your browser settings. However, if you choose to reject cookies, certain features of our Services may not be available.

How Do We Use Your Information?

The information we collect is used for several purposes, including:

• To provide, maintain, and improve our Services.
• To personalize your experience with our Services and communicate relevant information to you.
• To offer services, products, or promotions that may interest you.
• To understand how users interact with our Services, enabling us to optimize user experience.

Only authorized employees, contractors, and third-party service providers involved in providing our Services will have access to your personal information.

How Do We Share Your Information?

By using our Services, you agree that we may share your personal and other information in the following circumstances:

• To provide, maintain, and improve our Services.
• To personalize your experience with our Services and communicate relevant information to you.
• To offer services, products, or promotions that may interest you.
• To understand how users interact with our Services, enabling us to optimize user experience.

Any personal information shared is pseudonymized or anonymized where possible to prevent direct identification. We do not share your personal information with third parties for their marketing purposes without your explicit consent.

Opt-Out Rights

You have the option to opt out of receiving marketing or promotional communications from us. You can do this by contacting us directly (details provided at the end of this Privacy Policy) or following the "unsubscribe" instructions in any marketing communication you receive.

What Other Privacy Rights Do You Have?

In addition to opting out of marketing communications, you have the following rights regarding your personal information:

• Request Correction: If you believe any of your personal information is inaccurate, you may request that we correct it. Please inform us of any changes, and we will update your information.
• Request Access: You have the right to request a copy of the personal information we hold about you. We may require you to verify your identity before releasing this information.
• Request Restrictions: You may request that we limit how we process your personal information, particularly if you believe it affects your fundamental rights. You also have the right to object to our use of your information for direct marketing purposes.
• Request Deletion: You can ask us to delete your personal information if there is no valid legal reason for us to keep it. This request may be denied if we need to retain your data for legal or regulatory reasons.
• Request Data Transfer: You can request that we transfer your personal information to you or to another third party in a structured, commonly used, and machine-readable format. This right applies only to automated data we initially collected based on your consent or through a contract with you.
• Withdraw Consent: If we rely on your consent to process your information, you can withdraw that consent at any time. However, this will not affect the lawfulness of the processing prior to the withdrawal.
• Object to Automated Decision-Making: If decisions are made automatically that significantly affect you, you have the right to object to such processing, subject to applicable law.

How Do We Secure and Store Your Information?

We employ stringent security measures, including physical, electronic, and administrative safeguards, to protect your personal data from loss, misuse, or unauthorized access. Access to your information is strictly limited to those who need it for business purposes, and all personnel and contractors are required to process your information in line with our instructions.

In the event of a data breach, we have procedures in place to respond quickly and will notify you and relevant authorities as required by law. Although we strive to protect your data, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security. You also play a role in protecting your information, so please avoid sharing sensitive information unnecessarily.

How Long Do We Retain Your Personal Information?

We will retain your personal information for as long as needed to fulfill the purposes for which it was collected, including legal, accounting, and reporting obligations.

How Do We Protect Children's Privacy?

We respect children's privacy and do not knowingly collect personal information from anyone under the age of 18. If you are under 18, please refrain from using our Services or submitting any personal information to us.

What About Links to Third-Party Websites?

Our Services may include links to third-party websites or applications. We are not responsible for the privacy practices of those third parties. We encourage you to read the privacy policies of any websites you visit that are not operated by us.

Can This Privacy Policy Change?

Yes, this Privacy Policy may be updated periodically to reflect changes in our practices or to comply with legal requirements. When we make changes, we will update the effective date at the top of this document. The updated policy will take effect as soon as it is posted. If you continue to use our Services, you agree to the updated policy. If you do not agree, you should stop using our Services.

Contact Information

If you have any questions or concerns about our data practices, please contact us at:

Disclaimer

While we at Niovo have made every attempt to ensure that the information provided on this website ("Site") is accurate and correct, we do not guarantee the accuracy or correctness of any information contained on this Site, nor do we guarantee the availability of any services offered on this Site. All information and services on this Site are provided without any warranty of any kind, either express or implied.

Accordingly, Niovo and its affiliates, agents, or employees shall not be liable for any adverse outcomes (including but not limited to injury, loss, expenses, or damages, whether consequential, special, or otherwise) that may result from accessing this Site, using the information on it, or relying on any services offered. Accessing this Site, using its content, or availing yourself of any services is entirely at your own risk.

As a maternal healthcare brand, Niovo emphasizes that the information provided on this Site or through our services are recommendations and not intended to be a substitute for professional medical advice, diagnosis, or treatment. It is solely for informational purposes to support mothers and families. Always seek the advice of a qualified healthcare provider for any medical concerns or conditions.

Niovo reserves the right to modify, update, suspend, or withdraw this Site or any part of it at its sole discretion at any time.

Unless expressly stated otherwise, all content on this Site is proprietary to Niovo. Unauthorized copying of any material or the misuse of any intellectual property on this Site, especially logos or trademarks, is strictly prohibited.